FIONA CONWAY, MOTHER: And there was a place called Suicide rock, so when he took off I remember taking off in my pyjamas to Suicide Rock to make sure he wasn't there and we found him a few hours later and he was all very dishevelled and distressed and angry. And I remember thinking if we don't do something we are going to lose this boy. I was so desperate for someone to intervene and to say to David that he will get through this, that he will walk out of this shadow that was encompassing him.Surveying your customers regularly and in a variety of ways is a critical part of running a successful business, regardless of your industry, product or service. Surveys measure satisfaction or dissatisfaction with your offerings, determine critical needs and offer an opportunity to effectively communicate and build truly personal relationships with your customers. And when you take both praise and criticism to heart in order to fulfill the true needs of these customers, you build invaluable