Take time to thoughtfully review survey responses and consider their implications. Picoult believes that for smallbusiness owners, there's no more important business measure than the voice of their customers. "If you listen to them carefully, spotting what frustrates them, what delights them and what unmet needs they have, you'll be eminently better equipped to build a thriving company," he says.Five years ago: President George W. Bush went to Capitol Hill, where he prodded rebellious Senate Republicans to help resurrect legislation that could provide eventual citizenship for millions of illegal immigrants. Forces to return fire, killing seven Afghan police officers.

The players union also has been proactive, forming its own committee and pushing the league to revamp its concussion committee which resulted in the resignation last week of cochairmen Ira Casson and David Viano. An Oct. 28 hearing before the House Judiciary Committee probing longterm effects of head