Products can be fake or wertead down. It’s best to buy from an official retailer of the product. Check the Chi website to see if it has a list of official retailers. I know companies like Paul Mitchell say that there are fake products out there and the only way to know that you’re buying a real Paul Mitchell product is to buy from a salon. In this case, this is sold by an unauthorized reseller, so it’s possible it’s fake. One way to tell is the consistency – if you always use the product then you’ll know. Contact the reseller and see if you can send it back for a refund. If not then you can get a refund through amazon, but it might not be worth it because the product was so cheap. Amazon will only refund your money up to 4 times, so use those 4 times wisely. I used it once when I go scammed out of almost $200, but I wouldn’t go through amazon for a refund for something under $30. This is just my opinion, though.If you live by a Walgreens then W